Revenue FAQ's

Revenue FAQ's

Can i sign an acknowledgement of debt(AOD) for previous year (s) fees?
Yes you can provided you were paying your instalments or there’s a debit order arrangements in the process. If not a certain percentage per registration gui...
Thu, 14 Jul, 2022 at 2:49 PM
What does it mean if my student account is handed over?
If your student account is outstanding three years or more, the account will be handed over to External collectors. The External collectors will contact the...
Thu, 14 Jul, 2022 at 2:50 PM
Which student accounts can be handed over to debt collectors?
ALL accounts for students who are not registered for the current academic year but are still owing the University from the previous year of study.
Thu, 14 Jul, 2022 at 2:50 PM
Who do I make a payment arrangement with once the account is handed over to external debt collectors?
Payment arrangements must be made with the company that the debt is handed over to. Once the account is handed over the debt is now traded to that company a...
Thu, 14 Jul, 2022 at 2:51 PM
Can I still pay my outstanding fee at the university if my account is handed over?
Yes, however you are encouraged to pay at the debt collecting company.
Thu, 14 Jul, 2022 at 2:51 PM
Where do I submit proof of payment after I have made a payment on my handed over account?
Proof of payment must be forwarded to the collection company that your account is handed over to.
Thu, 14 Jul, 2022 at 2:51 PM
Will I be able to register if my account is still handed over?
No, the handed over amount must be settled in full before you can register again
Thu, 14 Jul, 2022 at 2:52 PM
Is there a settlement discount?
Normally, there is no settlement discount on student fees. However, university management may decide on settlement discount where necessary.
Thu, 14 Jul, 2022 at 2:52 PM
Will the External Collectors charge the collection fee on my account?
 No.
Thu, 14 Jul, 2022 at 2:52 PM
What alternative means are available to assist in settling the outstanding balance?
In cases where account has been handed over, you can arrange a payment plan with the collection company that your account has been handed over to. In cases...
Thu, 14 Jul, 2022 at 2:52 PM